What can the employer do?
The employer can help the employee to deal with the many things related to relocating such as arranging a visa, finding accommodation, locating schools, sorting insurance/utilities/healthcare/domestic banking, local area orientation and supporting spouse/partner with their job search.
One of the key things to settling quickly in a new country is to be able to communicate to gain independence. Offering language training (including cultural awareness training) to the employee and their family is a must for employers.
What support does CLT Ltd offer?
CLT Ltd provides tailored, professional language training courses to businesses at a location and time that suits the delegate. Training can be pre- and/or post-move and classes can be on a weekly or intensive basis. We provide training in over 20 different languages with a choice of individual or group classes at your place of work or remote classes via Skype. We also offer Intensive English Immersion classes in Derbyshire (UK) to employees relocating to the UK. All our classes include cultural awareness training – the intensity of which can be tailored to your requirements.
4 Examples of our relocation language training programmes:
Telefónica is a Spanish telecommunications giant and CLT Ltd has been teaching English to Spanish employees and their families who have relocated to the UK since 2006.
Delegates and their families can book onto a course through the Global Mobility team and our dedicated Account Managers will liaise directly with the delegate throughout their course. Weekly, Intensive and Skype classes are tailored to include, for example, etiquette and business language for the employee and language for every-day situations for the family. We discuss the requirements of each delegate individually in order to design a training programme to meet their needs. We try, where possible, to match the delegate with a tutor who has experience of the industry the delegate works in and who speaks the first language of the delegate.
Success of the language training is monitored through regular feedback from the delegate and tutor to ensure progression and that objectives are being met.
One delegate commented “We are very grateful for your competent company, your kindness and prompt response any time we had any query. Both my husband and I are very happy with the teachers you selected for us. My English has improved outstandingly. Due to that, I could survive last year, as initially adapting to our new life was very hard for my children and I. Luckily, this year we are enjoying our time in London”.
Former Head of Global Mobility Policy, David Gogerly, said: “CLT have been our exclusive provider of language training in the UK for over 10 years and have provided us with an excellent level of service in that time. The feedback has always been consistently high from those receiving the training. The flexibility of CLT in tailoring the training has been particularly valued, as has their proactive and responsive customer service.”
ZF is a German car parts manufacturer with headquarters in Germany. We arranged an Intensive Mandarin Training course for an employee relocating from the UK to Shanghai, China.
After a telephone conversation to understand the delegate’s current level and requirements he started training every day for 2 weeks so that his transition to life in China would be easier. Cultural Awareness was an important part of the course as life in China is very different to the UK. Our professional tutor used a mixture of resources in the lessons to progress all aspects of Mandarin including a Business Mandarin workbook, listening activities, business documents sourced by ZF Services, games and videos. This not only keeps the lessons interesting and fun but gives the delegate an all-round ability in the language.
ZF Commented “All the team at CLT were very helpful and responsive. Their professional and efficient approach meant that we could start the Mandarin lessons quickly and maximise the time we had available. The lessons themselves were very enjoyable and the teacher was experienced. We would highly recommend CLT and look forward to working with them again”.
Bally is a Swiss luxury fashion house synonymous with shoes, bags and accessories. A large group of 11 Bally employees required Italian lessons in the UK before they relocated to the Milan office. The group was a mix of Marketing, PR, Design, Retail and Operations employees.
They had 25 weekly group Italian training sessions covering Beginners topics in the UK and then continued their lessons with another of our native tutors once they had relocated to Italy. In Italy the classes involved more targeted language so the large group then split down to smaller groups, 1 to 1 and Skype lessons for employees who could not attend face-to-face classes. We pride ourselves on our ability to be flexible and to amend our courses to fit with the requirements of the delegate.
Our HR contact at Bally told us “all the delegates are really enjoying the lessons”.
CLT Ltd has been providing English training to foreign footballers and their families in the English Premier League for over 10 years.
We work closely with Manchester City, West Ham and Cardiff City FC to help footballers communicate better with their team mates and coaching/management teams as well as speaking at press conferences. We also support their families with English training to help them settle into their new country and life. Cultural Awareness training is included and covers general customs, attitudes, etiquette and cultural differences as things can be quite different especially if you come from South America!
Willy Caballero, Argentinian Goalkeeper said “I feel more comfortable, more secure to speak at interviews. I feel I have improved a lot in the past few months. I can do interviews without an interpreter. I can talk, speak with everyone here.”
Read more about Language Training in Football here.
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Call + (0)203 036 0760